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Q: I forgot my username/password
A: Your login information was emailed to you at the time of sign up from CCBill. Check your emails for the subscription confirmation. Also you can look up your login information directly from CCBill:

https://support.ccbill.com/
Hours: 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Email: consumersupport@ccbill.com
Fax: 480-449-8820

Q: "You have entered a bad username or password." error message when logging into the Member's Area.
A: Usernames and passwords are case sensitive, so make sure that you enter both exactly as you specified at the time of sign up. After 3 failed login attempts, the security system will lock you out. It will reset after 30 minutes. Wait and try again. If it still doesn't work, email us at: contact at futanaria dot com

Q: Can I view content on my mobile devices (iPhone/Androids) or tablets (iPads)?
A: The site is not optimized to be viewed on mobile devices or tablets, so there is no guarantee that it will work.

Q: How often do you update?
A: There is no set update schedule. Typically, the site is updated once or twice a week.

Q: Why are some videos only available for purchase on the Radrotica site?
A: Members have access to the most current 100 videos. Older videos are rotated offline and can be purchased individually through the Radrotica site.

Q: What do I get when I sign up as a member?
A: You get access to all released photo sets and current videos. Read the diary to check what has been released. All content is downloadable.
Note: Older videos are rotated offline and can be purchased through the Radrotica clip store.

Q: Will I get emails from Futanaria if I sign up as a member?
A: No we do not send out emails to members. The only time we will email you is if there is a problem with your membership.

Q: What will show up on my credit card statement when I sign up as a member?
A: To protect your privacy, any charges will discreetly display as:

Q: As a member, can I download videos and photos?
A: Yes, members can download all current videos and photos from the member's area.
Note: Older videos are rotated offline and can be purchased through the Radrotica clip store.

Q: How long are the videos?
A: Videos can run anywhere from 8-30 minutes.

Q: What format are the videos?
A: As of 14-April-2014, videos are offered in Windows Media and MP4 formats. Videos released prior to this date are offered in QuickTime format. You do not need any special codecs or plug-ins to view videos. All videos are downloadable.

Q: Can I subscribe through mail order?
A: No. We do not currently accept mail orders. Subscriptions can only be paid for through CCBill.

Q: Can I subscribe through PayPal?
A: We do not accept PayPal payments. Subscriptions can only be paid for through CCBill.

Q: I can't view streaming videos.
A: Videos are meant to be downloaded and viewed from your computer, not streamed. Download videos first then view.

Q: Can I contact the girls on the site?
A: We do not give out any information on the models featured on this site.

Q: Can I request custom video or photos?
A: No, we do not make custom videos or photos. However, suggestions are always welcomed.

Q: Can I buy a DVD?
A: We do not sell DVDs at the moment. If DVDs become available in the future, we will post it on the site.

Q: How do I cancel my membership?
A: Through CCBill directly at:

https://support.ccbill.com/
Hours: 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Email: consumersupport@ccbill.com
Fax: 480-449-8820

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